Refund Policy

We will promptly resolve all refund requests in accordance with the terms and conditions provided:
 

Unavailability of Experts

A situation like this is impossible. Even if such a case occurs when an expert is not available to help you and you have paid the full amount; you can order any other work to be done for the same cost anytime. In the meantime, the full amount paid by you will be transferred with an additional 10% charge to your AU Writer Wallet with us.  

Deadline Missed

In that case, the expert unable to complete your work on time, you can raise a support ticket through WhatsApp or Email and that will be resolved in accordance with a thorough investigation by our customer support team. Our writing process will require continuous responds from both ways, so you should respond to us if the writer has any queries that is vital for the task. If there is significant delay from your side to complete the task on time, we will not accept any refund requests. In the event that we find that the delay is due to the incompetence of our expert, you may receive a 50% -100% refund of your order and the approved refund amount will be transferred to your AU Writer Wallet. There may me some deductions as we already pay the writer in advance, but we will take strong action against the experts for any of their delays. The decision of our customer support team will be final in this regard in accordance with our refund policy guidelines.
 

Got Failed Grade For Our task

In the unlikely event that you have obtained a Filing Degree, you are entitled to submit a refund request with a copy of the original grade sheet and your professor’s response within 30 days of receiving the solution you ordered. We will verify the grading sheet submitted by you and investigate whether the cause is due to low writing quality or if the reference solution provided is not in the mark about the grading index and learning outcomes of your assessment. For any shortcomings found in our specialist section, we will process a 50% – 100% refund of your order for a fair amount transfer to your AU Writer Wallet. The decision of the customer support team will be final in this regard. Please note that any refund requests submitted beyond 30 days of receiving a solution for your requirement will not be appreciated.  

Important Note

We offer dedicated sessions to support your work, with our experts providing their best knowledge, efforts, and guidance to help you to get good feedback or grade. Your diligence is crucial for achieving good marks. Our teaching process is designed to minimize failure, making it unlikely. To maintain integrity, we do not offer monetary compensation. Instead, we have a wallet service where refunds are stored and can be used for other services on our website.  

Money Back Guarantee

• An application for a “refund guarantee” can be made if you have a failure grade.
• All authorized refunds for such applications will be transferred to your AU Writer Wallet. We do not consider bank refunds provided for a refund guarantee.
• An application for a refund guarantee can only be initiated if the user shares a genuine tutor feedback or grade report and is subject to a thorough investigation by our customer support team.
• The customer support team is responsible for all investigation and the decision of the CS team will be final in this regard.

 

Refund Guarantee can’t be found

• For orders with incomplete payments pending.
• When the deadline for delivery is less than or equal to 72 hours.
• 30 days after the solution of the work was delivered by our specialist.

 

Case Scenarios Where refund requests cannot be processed

• No refunds will be accepted if your submission deadline is less than 72 hours.
• We do not process or consider refund requests placed on pending orders with incomplete or partial payments.
• Online session or tutoring services are fully exempt from refund.
• If there is lack of communication or information from the Client side, we can not process any refund.
• Refund requests are only available if a formal request is made through the original sales channel, i.e. WhatsApp or Email only. Any communication via social media or phone call or any other channel will not be considered official communication.
• As an educational aid service, we have an obligation to accept your refund requests only if we are notified within 30 days of receiving a final order solution. The date the solution is delivered to your Email or WhatsApp will be considered a delivery date.

 

Bank Account Refund

AU (Australia) Writer is the one and only organization in this area, that offers 100% money back to the customer’s Bank Account (Original Payment Method) for “Unavailability of Experts” for any Task/Order/assistance. Unless “Unavailability of Experts” any other Bank Account withdrawal from AU Writer Wallet would be transferred after deducting 50% penalty (Which includes Platform Fees, Inward Payment Gateway Charges, Services Fees, and Outward Bank Settlement Fees) from the Wallet Balance(Not Expert Fees/Order Value). Please note this Bank Account Refund request needs to be submitted through your registered email address to info@auwriter.com while mentioning your strong and legitimate reason for the refund request. Please note, in case of a bank refund we have full right to publish the full answer/Solution to our website blog section with open access to the visitors.